Creating a Chatbot: A UX Designer’s Firsthand Experience

Creating a Chatbot: A UX Designer’s Firsthand Experience

November 7, 2017

Since Facebook introduced chatbots to its messaging platform, there’s been widespread enthusiasm for bots that schedule flights, book hotel rooms or order Ubers for you — this in the same app that you use to chat with your friends.

Man communicating with a chatbot

Chatbots and AI have been around for a while (look at what China’s leading messaging app WeChat has accomplished) but the fact that Facebook chose to launch this feature recently could mean that this technology is finally mature enough for mainstream adoption, at least in the Western world.

My chance to…read more
By Scott Milburn

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